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Terms & Conditions

BOOKING NOTES 

• You will need to have freshly cleansed skin on our arrival so we can get right into the makeup application.
• You can apply a moisturiser if you have a preferred moisturiser that you use.
• Feel free to bring a picture of a makeup style that you like if you have a certain look that you are after. If you are not sure of what you want, then we can discuss a look that will work for you before we start.
• All hair must be washed the night before and dry for when we arrive.
• If you have long or thick hair, please let us know so we can allow extra timing for this.   
• You will need to have a chair, a cleared table or bench space.
• Please allow up to 1 hour for makeup/hair appointments or 1:30 to 1:45 hours for makeup and hair appointments, including set up and pack down.
• Bookings are not confirmed unless received in writing.
• We do not reserve or hold dates/appointments without payment.  
• If you would like to make changes to the number of people receiving services on the same event you have to make a new booking for them.
• If you need to change your appointment you must give at least 48 hours notice to reschedule as long as we have the date available. Failure to do so will result in forfeiting the paid deposit.
• Any no shows will incur a fee equivalent to 100% of the booked an appointment.

EXTRA COST 

• For mobile bookings, any travel, toll road charges, parking or ferry tickets will be covered by the client.
• Full or Half Strip False Lashes applied $15 a pair if required.
• Individual Flares False Lashes applied $10 if required.
• A fee of $5 will be applied in case you want to use your own false lashes.
• Blow Dry $25 if required.
• Hair extensions application $25 if required.           
• A fee of $50 per artist is required for any early morning starts before 7 am.  
• A 10% surcharge will be applied to the total sum of the booking on public holidays. 
• A fee of $100 will be applied to booking if we are held up waiting longer than 30 minutes to begin your service, as we will have other bookings/jobs to attend to. Please ensure all party members for your booking arrive on time.   

TRAVEL 

• Travel is free of charge within the central Auckland region.
• For any areas outside of Auckland (including Waiheke Island) please enquire for more details.
• A travel fee may be incurred depending on the distance required to travel $0.80 per km.

PARKING

• As we have a lot of heavy equipment to carry we ask that close parking is available for our artists. 
• If parking is required while doing the service, the parking fee will be added to the total amount. Alternatively, if we are doing the service at a hotel, we can also charge the parking to your room if you prefer, in this case, we will need you to provide your room number and the name of the person of the room is booked under. We always try to find out the parking cost at the time of booking if possible.     

DEPOSIT 

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• A 50% deposit is required for all bookings to secure and confirm your appointment. Balance is to be paid 1 working day prior to the event date.
• Once your deposit or full payment has been received you will be sent a confirmation email securing your booking.
• The deposit is refundable up to 8 weeks before the event date if you want to cancel the appointment.
• The deposit is non-refundable after 8 weeks before the event date if you want to cancel the appointment.

CANCELLATIONS

• Please let us know of any cancellations as soon as possible.
• Any cancellations with less than 24 hours notice will be invoiced and required to pay the full amount booked.
• If you book the Makeup and Hair Special or the Makeup/Hair only Special for 3 ladies but one cancels, you will both need to pay the normal makeup/hair rate.
• To make a cancellation or to reschedule please send an email to contact@makeupbyclaudia.com
• We reserve the right to cancel any booking that does not follow these terms.        

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